Core Job Responsibilities

· Contact Youth (Kindergarten through 12th grade), Parents/Caregivers, and Mentors on a policy-based schedule to ensure healthy, sustainable match relationships.

· Maintain accurate and timely documentation of all contacts to ensure the safety of all Littles and to meet agency compliance goals. Average caseload is approximately 60- 70 matched relationships.

· Ensure early identification of child safety concerns by coaching, reporting, and accessing resources.

· Ensure early identification of match endurance concerns and address through coaching, conflict resolution, appreciating, and training.

· Implement Program Policies to meet National and Agency Standards.

· Maintain accurate and timely data in electronic and physical files.

EDUCATION & RELATED WORK EXPERIENCE

EDUCATION AND EXPERIENCE

· Bachelor's Degree; Associate's Degree with a minimum of 4 years of experience in a similar field; or a minimum of 8 years of experience in a similar field required.

· Experience in child development and/or case management preferred.

· Experience working with adult populations, specifically Parents/Caregivers & Volunteers.

· Experience working with a diverse population.

QUALIFICATIONS

· Strong planning and organization skills

· Excellent communication skills, including written communication

· Ability to manage multiple projects and work with a variety of staff, volunteers & families

· Excellent interpersonal skills both in person and by phone

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

· Technology/computer skills needed. Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, & Zoom.

· Flexible work hours to meet the needs of youth, families, and volunteers, including nights and weekends.

· Home & school visits are a required part of the job.

· Must have car, valid driver's license, and meet state-required automobile insurance minimums.