Position Outcomes/Goals

Match Support

• Complete monthly and quarterly check ins with Guardians, Volunteers, and Littles
• Complete any follow-up necessary to ensure the safety of each match.
• Maintain accurate and timely documentation of all contacts to ensure the safety of all Littles and to meet agency compliance goals.
• Ensure early identification of child safety concerns by coaching, reporting, and accessing resources.
• Ensure early identification of match endurance concerns and address through coaching, conflict resolution, appreciating, and training.

Resource fulfillment and follow-up

• Identifies current resources and collaborates with Parent and Families for connection and resource fulfillment
• Complete Holiday Assistance appointments and required follow-up with BBBS eligible families

Match Introductions

• Facilitate in-person initial introduction with Caregivers, Little's, and Volunteers.
• Create a fun and energetic experience while also ensuring agency guidelines and policies are explained

Site Based Program Facilitation- seasonal

• Assists with supervision and facilitates weekly afternoon programs with Bigs and Littles at our partner schools.
  • This includes activity planning, completion of Match support, and documentation

• Oversee site supervision, match support, and activity facilitation

Implement Program Policies according to National and Agency standards

• Apply child safety and endurance knowledge when assessing potential volunteers, parents, guardians and clients.
• Maintain accurate and timely data in electronic and physical files.

Job Competencies

Problem Solver- Can quickly find common ground and solves problems effectively for the good of all with minimal noise; encourages collaboration. Asks good questions and probes all sources for answers; can see underlying or hidden problems and patterns and doesn't stop at the first answer

Relationship Building -Invests in internal and external enduring relationships. Takes time to build trust and explore interests. Demonstrates openness and honesty; listens well to others and truly values people. Can diffuse high-tension situations comfortably. Can motivate many kinds of people; shares wins & successes.

School Agility – Knowledgeable about how school functions; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies and procedures. Balancing the role as an external partner and navigating positive relationships at all levels within the school.

Assessment – Is a good judge of behaviors; can clearly articulate the strengths and limitations of people; acts on the information gathered in a timely manner.

Time Management – Uses his/her time and the time of others effectively and efficiently; sets priorities; executes tasks while balancing important vs. urgent needs.

Planning- Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Agency Cultural Competencies

Adaptable - Open to change so agency can respond quickly to a problem or seize an opportunity. Understands protecting the status quo or standing still is not a viable option in an ever-changing marketplace. Understands that with each change there are new opportunities to improve our services AND advance our careers.

Innovative – Looks at problems as an opportunity to create, serve and/or support. Market-oriented. Makes recommendations and decisions to improve practices that better support clients and partners. Jumps in and makes things happen. Focuses on impact. Uses data, quantitative and qualitative, to make decisions as close to the issue as possible.

Resourceful – Communicates effectively, formally and informally, successes and challenges, not only to team and supervisor but to others within the agency who may be of assistance. Call upon others as resources to help create solutions to problems and achieve goals. Knows EVERYONE is available to assist. "Communicates" to others in ways that can be "heard" and understands the value of closing the loop in conversations.

Goal Oriented – Determined to deliver the very best product/program/service AND reach our goals. Has strong work ethic and is willing to work hard. Understands the need to "study our craft" (i.e. read book and articles, attend learning opportunities provided by the agency, seek out mentors) to maintain the highest program standards and grow professionally within a high performing agency.

Professional Presentation – Consistently gives confidence to our internal and external constituents and partners by representing the BBBS brand, culture and reputation. Demonstrates professionalism and self-confidence through thoughtful work, professional appearance and clear and consistent communication.

Coachable – Capable of listening, willing to take constructive feedback and makes changes accordingly.

Accountable – A personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving desired results - To See it, Own it, Solve it, Do it. Doesn't make excuses.

EDUCATION & RELATED WORK EXPERIENCE

Educational Level: Minimum of 2-year college education in a related field - master's level student preferred but not required.

Ideal Candidate would have:

• Interest in child development and/or case management required.
• Interest in working with adult populations, specifically Parents/Caregivers & Volunteers.
• Interest in working with a diverse population.